Return and Refund Policy
At SHRITHU.COM, we strive to ensure your complete satisfaction with every purchase you make from us. However, we understand that occasionally situations may arise where you may need to return a product. To facilitate a smooth return process, please familiarize yourself with our return and refund policy outlined below.
Video Documentation Requirement:
We kindly request that upon receiving your order, you take a brief video while unboxing or opening the package. This video serves as crucial documentation in the event of a damaged product. Your cooperation in this matter helps us expedite the resolution process and ensures a fair assessment of the condition of the returned item.
Partial Refunds for Damaged Products:
In the unfortunate event that you receive a damaged product, we offer partial refunds based on the extent of damage observed in the provided video documentation. Our team will thoroughly review the footage to determine the appropriate refund amount, reflecting the value of the product in its damaged state.
How to Initiate a Return:
Should you need to return a product, please follow these steps:
- Contact us at [88177 77684, 88780 80081] within 10 days of receiving your order to initiate the return process.
- Provide detailed information about the issue along with the video documentation of the unboxing process.
- Our team will review your case promptly and provide further instructions on returning the item.
Refund Process:
Upon receiving the returned item and verifying the video documentation, we will process your refund accordingly. Please note that refunds may take 10 days to reflect in your account, depending on your financial institution.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer support team. We’re here to assist you every step of the way.
Thank you for choosing SHRITHU. We appreciate your understanding and cooperation in adhering to our return and refund procedures.
Sincerely,
[SHRITHU Team]